Our guarantee
If we get it wrong, we fix it: a free reprint, a credit, or a refund.
Quality
If we or our printer make a mistake, we make it right: a free reprint, a credit, or a refund, depending on what fits. Tell us within 10 business days of receiving your order.
On time
If your job misses the production time we stated, you get a partial credit or refund for the difference. This covers production time, not carrier delays once your order has shipped.
What isn't covered
- Mistakes in the artwork you supplied and approved on your proof.
- Exact colour matching from a screen proof.
- Delays caused by the shipping carrier.