Returns, refunds and cancellations

All sales are final

Every order is printed for you specifically and can't be resold, so printed work can't be returned the way a stock product can.

If something is wrong with your order

• Tell us within 10 business days of receiving it. After that the order counts as accepted.
• If the error is ours or our printer's, you get a reprint, a credit, or a refund.
• We may ask you to send the misprinted work back before we issue a reprint, credit or refund.
• If the error is in the artwork you approved, a reprint is a new order.

Cancelling an order

• You can cancel any time before your job goes to press. Email us as soon as possible.
• You get back the value of the cancelled job, minus any work already done (proofs, file setup) and payment processing fees.
• If the job has already been prepared for press, there's a minimum $25 charge per job.
• File setup work is non-refundable once the order is placed.